We are and will be here for you

On this page, you will find all important information on the current situation & what impact Brexit has on Pixum orders with a delivery address in the UK.

Stay Creative & Order Your Favourite Photo Products with Pixum

Photos of shared experiences awaken the most beautiful memories and connect us with our loved ones. Personalized photo gifts are, therefore, something very special in every situation and particularly in these challenging times.

We make sure that your personal gifts are delivered safely to you and your loved ones. To this end, we have taken all necessary steps at an early stage to protect the health of our employees during the current situation and at the same time to ensure careful production and delivery to you - our customer.

How Brexit Affects Pixum Deliveries in the UK

Good news!

The products we all have missed so much, are finally coming back! Very soon you will be able to order your favourite photo books with photo paper (layflat binding), personalized phone cases and photo jigsaw puzzles again. The process takes a while, but all products shall be available in early October.

Be the first to get the news by subscribing to our inspiring newsletter.

We will do our best to make this transition period as smooth as possible for you!

FAQs - Frequently asked questions around the current situation

What if I'm missing my favourite product?

Although we made sure, most of your favourite products are still available for orders to the UK, you might be missing a particular item. No worries!

Projects created in the Pixum Photo World software will automatically be loaded with an available product configuration, so that the creative part is easily retrieved. For example, a book initially made with photo paper will be loaded with a premium paper - the book content will not be altered in any form.

Should a specific product be missing, email us at 'service@pixum.com' and describe your project idea, so we can find the best-matching alternative together. Benefit from the creativity of our customer service. We are as passionate about photography as you are, and maybe even a bit more.

Will the delivery take longer?

Currently, we can complete your orders in the usual speed. If the delivery is carried out by a parcel service commissioned by us, there may be slightly longer delivery times of about one day. All service providers still work reliably and do everything to deliver your order on time.

Can I be infected via photo products?

Neither our products nor the packaging pose a virus risk. The hygiene measures in our factories and dispatch centres have been tightened and compliance with them is regularly checked. The receipt of packages and products is considered safe by the experts. You can find more information about the current situation at the website of NHS or at the website of the World Health Organisation.

How does Pixum protect its employees and products?

The majority of our employees who work on computers have the opportunity to work from home. In our offices we make sure that we keep sufficient distance from each other. In our production we work in a strictly separated shift system to keep the risk for the employees as low as possible. With these and many other measures we do everything necessary to ensure that our employees are protected and that your photo products can still be ordered and delivered.

You have any more questions? Our customer service is happy to help you - from home.

Do you have a question?

Our competent and friendly customer service would love to help you

service@pixum.com

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