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Delivery at Pixum

Everything to know about the delivery of your photo products.

Delivery & Production Times

Depending on the size and weight of your parcel, it will be shipped either with Royal Mail, Amazon Shipping or DX Secure Flex. The average shipping period is 3 to 5 working days. How long it takes before your order is shipped depends on your ordered product. Photo prints, for example, will be produced in 1-2 working days, while a canvas print will take a couple of days longer.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation by e-mail. For larger orders delivered with Amazon Shipping, you can track your order. No tracking option is available for parcels dispatched with Royal Mail or DX Secure Flex.

NEW: Track Your Orders

NEW: Track your orders in the Pixum app

Check the status of your current order from the comfort of your sofa! With the latest version of our Pixum app, you can check on your order at any time.

Tip: In the Pixum app, you can also copy, edit or reorder easily!

Customer reviews: Pixum | Delivery times

4.9 (314 reviews)
5 star(s)
93 %
4 star(s)
7 %
3 star(s)
0 %
2 star(s)
0 %
1 star(s)
0 %
Authenticity of our reviews
Paul23.11.2025

“Very happy with my custom A3 calendar, easy process to set up exactly what you need with size and layouts. Excellent quality and fast delivery.”

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Saba09.09.2025

“Great quality product. As always, the customer service is excellent. I ordered the wrong book size and the team were very helpful in correcting it.”

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Roger27.07.2025

“Very happy with my latest Pixum photo book celebrating my wife's 70th birthday with one picture for every year. Print quality is excellent even from rephotographed old b/w prints. And the service from the Pixum team is always helpful and friendly.”

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Jane19.02.2025

“Lovely photo book and very good quality. Will definitely use again.”

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Avril16.02.2025

“I love my book and really enjoyed putting it together. The quality is really good. In the beginning it took a little while to navigate the app but I soon got the hang of most of what it did but not all. I would have liked it to do a few more things such as the ability to place photos in shapes and clouds etc. I also think the price point is rather steep and probably would make more books if they weren?t so expensive.”

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Customer Service

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